Refund Policy

Refund Policy for Jonaya:

Thank you for shopping at Jonaya. We strive to ensure your satisfaction with every purchase. Please review our refund policy below:

1. Returns: We do not accept returns for any reason, including but not limited to size, color, or design preferences.

2. Exchanges: Exchanges are only allowed in the case of size issues. We do not offer exchanges for different dresses, colors, or designs.

3. Exchange Procedure: If you encounter a size issue with your purchase and wish to exchange it, please follow these steps:

   • Contact our customer service within 3 days of receiving your order to request an exchange due to size issues.
   • Our team will provide you with the return address for the exchange parcel.
   • Pack the item securely and ship it back to us at your expense.
   • Include a note with your name, order number, and the size you require in exchange.
   • Enclose a hundred rupees in cash or pay online as forward shipping charges for the exchange.

4. Inspection and Approval: Once we receive your returned item, we will inspect it to ensure it meets our exchange criteria. If approved, we will process the exchange and ship the replacement size to you.

5. Non-Exchangeable Items: Please note that items must be unworn, unwashed, and in their original condition with tags attached to be eligible for exchange.

6. In case of refund - 5-6 working days taken to process the refund and credit the amount to the customer's used payment method.
   
   

7. Contact Us: If you have any questions or concerns regarding our refund policy or the exchange process, please contact our customer service team for assistance.

Thank you for your understanding and cooperation.